Worlds
Interactive preview
Banking Operations World
A card issuer's disputes desk in one browser tab: the issuer platform, an evidence vault, an operations console, a support desk and a work tracker.
IssuerlineIssuer platform
CasevaultEvidence vault
OpsdeskOperations console
CaseboardSupport desk
TrackboardWork tracker
Task: Resolve the reported card activityYou are Jordan Ellis on the disputes team. A corporate cardholder has reported several transactions under one compromised-card narrative. Resolve them before every applicable deadline: choose the right path for each transaction, submit valid evidence, get the required approvals before any financial action, and keep the customer, the cases and the money consistent.